Mars Agency LLC (“Mars Agency,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit https://marsagency.com, contact us, request a strategy call, or engage our web design, development, branding, and related digital services.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
- Contact details — name, email address, phone number, company name, job title, and any message you send through our contact forms or email.
- Project and business information — goals, budget range, timelines, brand assets, content, credentials, and other materials you share for proposals, discovery, design, or development.
- Billing information — invoicing details and payment records. Payment card data is processed by our third-party payment providers; we do not store full card numbers on our servers.
Information collected automatically
- Usage data — pages visited, time on site, referring URLs, browser type, device type, operating system, and general location (city/region level).
- Cookies and similar technologies — small files and identifiers used to remember preferences, measure site performance, and understand how visitors use our website. See Section 6 below.
Information from third parties
We may receive limited information from analytics providers, scheduling tools, advertising platforms, or referrals when you interact with our brand through those channels.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and schedule strategy calls or consultations
- Prepare proposals, statements of work, and service agreements
- Deliver web design, development, branding, and related services
- Communicate about project progress, approvals, and deliverables
- Process payments and maintain financial records
- Improve our website, services, and client experience
- Send service-related updates and, where permitted, marketing communications
- Protect our website, clients, and business from fraud or misuse
- Comply with legal obligations and enforce our agreements
3. Legal Bases for Processing
Where applicable under laws such as the UK GDPR or EU GDPR, we process personal data based on one or more of the following grounds:
- Contract — to perform services you request or take steps before entering a contract
- Legitimate interests — to operate and improve our business, secure our systems, and market our services in a balanced way
- Consent — for optional cookies, newsletters, or other communications where consent is required
- Legal obligation — where we must retain or disclose information to comply with law
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers — hosting, email, analytics, scheduling, CRM, payment processing, cloud storage, and project management tools that help us operate our business
- Subcontractors and specialists — designers, developers, copywriters, or other collaborators engaged on your project, only as needed and subject to confidentiality obligations
- Professional advisors — lawyers, accountants, or insurers where reasonably necessary
- Legal and safety purposes — if required by law, court order, or to protect rights, safety, and security
- Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards
All third parties are required to handle information securely and only for authorized purposes.
5. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including to deliver services, maintain business records, resolve disputes, and meet legal requirements. Project files and client communications are typically retained for the duration of the engagement and for a reasonable period afterward unless a longer retention period is required by law or agreed in writing.
6. Cookies and Analytics
Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand traffic patterns. These may include essential cookies, performance/analytics cookies, and marketing cookies where applicable.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we will request consent before placing non-essential cookies.
7. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to data portability or withdrawal of consent where applicable.
You may also opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us directly.
To exercise your rights, contact us at novamindsets@gmail.com. We may need to verify your identity before responding.
9. International Transfers
If you access our services from outside the country where we operate, your information may be transferred to and processed in other jurisdictions that may have different data protection laws. Where required, we use appropriate safeguards for such transfers.
10. Children's Privacy
Our website and services are directed to businesses and professionals. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
11. Third-Party Websites
Our website may link to third-party sites, tools, or platforms (such as social networks or client portals). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Material changes may be communicated through our website or by other appropriate means.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Mars Agency LLC
123 Mars Street, Space City
Email: novamindsets@gmail.com
Phone: +961 70 881 842
See also our Terms of Service.